Terms and Conditions

*New items are highlighted in yellow* Please email customercare@curlygirldesign.com if you have any questions!

 

ORDERS & PAYMENTS:

Minimum opening order: $250; Reorder minimum: $100. Payment must be made by American Express, MasterCard, Visa or Discover. Cards will not be charged until order is shipped. 

Net-30 terms will be considered only for stores that have excellent credit history and are able to provide references. No orders for accounts with a previous balance due will be shipped until balance is paid.

A $25 fee will be charged for returned checks.

Orders are valid unless cancelled in writing within 10 days of being placed. Merchandise already started in production is the customer's financial responsibility.

All quantities are firm and adjustments will be made.

RETURNS & EXCHANGES:

Defective items will be exchanged for product or credit will be issued. Damages, defective merchandise or discrepancies must be reported within 5 days of receipt. Returned or denied packages will be charged full shipping and handling plus any additional charges incurred. All returns must receive prior authorization from Curly Girl Design, Inc., and must include our return authorization form.  All returns are subject to a 15% restocking fee which will be deducted from any resulting credits.

PRICING

No retail cost should be marked less than 10% below keystone the wholesale price.

THIRD-PARTY ONLINE SELLERS AND WEBSITES

In an effort to protect our brand, pricing and Main Street customers, we will no longer allow our customers to sell on third-party websites such as Amazon, EBay, Overstock, Sears, Wal-Mart, etc. and will not sell to customers who do so exclusively. In addition, we will no longer sell wholesale to web-only retailers. Customers must have a brick and mortar shop in addition to their website.

CANVASES:

Our wall canvases are all made to order, hand finished and signed by Leigh. This takes time and love. Please allow 4-6 weeks for delivery. Canvases will always ship separately from the rest of the order. Because of the custom nature of the product, canvases must be pre-paid and cannot be returned or exchanged unless damaged. Damages must be reported within 5 days of receipt.

SHIPPING:

All orders ship UPS unless otherwise requested. Shipping is based on the weight and size of the order. F.O.B. is Billerica, MA. A 3% handling fee will apply to 3rd party shipper numbers.

OTHER:

Curly Girl Design products come poly-sleeved all cozy with their envelopes for their comfort and protection (no un-sleeving) and are not pre-priced. Cards are blank on the inside. 

ENVIRONMENTAL RESPONSIBILITY:

Curly Girl Design cards are printed domestically on recycled paper with soy-based inks.

 

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